FAQs about self-administered restructuring procedure
By initiating a restructuring process in self-administration, the management and the appointed advisors aim to optimize the business model and lay the foundation for a successful future in the coming months – for the benefit of the company, the employees, and you as our valued customers. We are aware that the current situation raises questions, so we have prepared the following FAQs to answer your questions as best as possible.
Purchase
Can I still order a watch from CHRONEXT?
Yes, you can order watches from our online shop as usual.
Which payment providers are available to me?
All payment providers offered during checkout are still available to you.
Is personal pickup still available at all locations?
During checkout in the webshop, the locations available for personal pickup will be displayed to you in real-time.
Is trade-in still possible?
You can still submit your trade-in request online as usual.
I bought a watch and am waiting for my order. Are there any delays or will the order be canceled?
Thank you for your order. A cancellation of your order will not be actively initiated by us. We strive to deliver your ordered watch to you promptly.
Sales & Consignment
What happens to my watch that I have consigned?
We will continue to offer your watch for sale as consignment stock in our webshop.
When can I expect the payout from the sale of my consignment watch?
After a sale and the expiration of the buyer’s statutory return period, we will proceed with the payout to you.
What happens to my watch that is currently being processed by the manufacturer?
After returning from the manufacturer’s workshop, the watches will be regularly released for sale in our webshop.
Is my watch still insured by CHRONEXT during storage and until the time of sale?
Insurance coverage remains in full effect, both at our locations and during transportation.
Service
I have submitted a watch for service. Is the service on my watch currently being performed?
Watches for which repair services have been commissioned with us are either repaired by our in-house service center or, after consultation with the owner, at the manufacturer’s workshop.
Will the processing time for my watch be extended?
The processing times are currently unchanged.
What happens to my watch that is currently being processed by the manufacturer?
After your watch is completed, it will be returned to our service center and then delivered to you.
Are all service offerings still available?
The offered services can be requested as usual via support@chronext.com.
Personal concern
How can I get information about my personal concern?
We are happy to assist you at any time at assist@chronext.com or (+49 221 222572 22) to answer your questions.